So I spent the morning sleeping on the floor in the corner at Tempus. Too tired.
It's one of those days, I can tell already. Internal E-mail on Matt's machine: "We've been really shafted by (Major Company) today. Most of the T-1's are down, and the Internet too. Please be patient while I bitch at them."( Collapse )
"And...do you have a window up that says Tempus? Oh, wait, you don't have the System Manager. We've been through this already. Hmm...I might be able to mail you a floppy. How soon do you need this stuff?" Someone's tiiiiiired :)
Ideas for the help desk software: A "Pend until:" status, where you could have it basically removed from the queue for the day/week/month, depending on the customer's wishes. So you call the video store back. "Oh, Bob's the only one who's allowed to touch the server, and he's not in until Monday." So you pend the item until Monday, and then you don't have to keep looking at it and going "Oh, I should...oh, wait. There's a note to call him Monday."
11:54 - They think
the RAS lines are up, at least, so they can communicate with the servers.
...And Jerry just walked in with a network cable, Just For Me.